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Online Shopping Frequently Asked Questions

SHOP ONLINE & PICKUP AT OWENS SUPPLY CO

Looking for an effortless way to shop for your favorite tools and materials? Look no further than our online store! As a locally-owned, family-run business, we are proud to offer a wide selection of products to help you complete any project. Whether you're a professional contractor or a DIY enthusiast, our online store has everything you need to get the job done.

IT IS AS EASY AS 1-2-3...

Step 1

STEP 1: ORDER ONLINE

Easily discover our extensive inventory at Owens Supply Co through our online store. Filter through our comprehensive selection of products. Our advanced search options help you find the exact items you need for any project. With hundreds of different products from top brands, you can be sure to find everything on your shopping list and more. Add your desired products to your cart, and our dedicated team will prepare your items for you to pick up.


Step 2

STEP 2: CHECK YOUR EMAIL

Once you have successfully placed your order online, keep a close eye on your inbox for a confirmation email, which will be sent to you as soon as your order is ready to be picked up. This email contains information regarding your order's current status, pickup instructions, and other pertinent details you may need to know. Please keep this email handy when you go to the store in case you need to revisit any of the information with our team to better assist you. This will help us keep the pickup process seamless and get you back to your project with everything you need.


Step 3

STEP 3: PICK IT UP AT OUR CONVENIENT LOCATION

After receiving your confirmation email you will be able to pick up at our convenient location. Our store offers a quick and effortless pick-up experience that is easily accessible and saves you precious time. With our secure pick-up process, we cater to your convenience and ensure hassle-free transactions that you can trust. Our top priority is to ensure your shopping experience with us is a smooth and stress-free one. So, whether you're in a rush or simply looking for an efficient way to get your items, our pick-up service is here to serve your needs.


Frequently Asked Questions

WHEN WILL MY ORDER BE READY?

If you place an order during business hours, it should be available the same day. You will receive an email notification when your order is ready.

HOW LONG DO I HAVE TO PICK UP MY ORDER?

You will have fourteen days to pick up your order at our store location once it has arrived and you have received the confirmation email.

WHAT DO I BRING WITH ME TO PICK UP MY ORDER?

Please bring your confirmation email or a valid photo ID.

WHAT IF A PRODUCT ISN’T IN STOCK? CAN OWENS SUPPLY CO ORDER IT FOR ME?

Yes, we are happy to help find any out of stock or hard to find items. Give us a call and we’ll do our best to get you the item you need.

CAN SOMEONE ELSE PICK UP MY ORDER FOR ME?

Yes, you can provide their first and last name at checkout and instruct the person picking up to bring their valid photo ID. Please give us a call if you need to designate someone else to pick up the order after it has been placed online.

WHAT IF I NEED TO CANCEL MY ORDER?

Please call us during business hours as soon as possible if you need to cancel your order.

WHAT IS OWENS SUPPLY CO'S RETURN POLICY?

For full details check out our return policy page.

WHEN WILL I BE CHARGED FOR MY ORDER?

You will be charged when your order is ready for picked up.